Audit office: €2bn spent on digitalisation, only 18% of state services fully online

Despite spending more than €2bn on digitalising public services between 2020 and 2024, Czechia has failed to meet its goals, according to the Supreme Audit Office (NKÚ). Only 18% of planned state services are fully digital, even though citizens were meant to gain the right to deal with authorities online by February last year. The watchdog cited weak project management, a lack of IT specialists, incomplete data and unclear responsibility for spending. Many services are still limited to online forms, with further processing done manually. NKÚ president Miloslav Kala warned that results remain poor despite massive investment, though he acknowledged successes such as bank identity and some online applications.