Czech authority warns about damaged or unclaimed packages

The Czech Trade Inspection Authority (ČOI) advises consumers not to accept visibly damaged parcels and to immediately report them to the carrier. For hidden damage discovered at home, consumers should document it with photos or video and contact both the e-shop and carrier without delay.

Consumers sometimes pay cash on delivery for items they did not order. Experts recommend refusing such parcels; if payment occurs and the package is fraudulent, recovery is unlikely, and the police should be notified.

If you forget to pick up your parcel, Zásilkovna and Balíkovna confirm that recipients do not incur a debt, as unclaimed parcels are returned to the sender.